IT Support Technician
Job No:
MIG16
Location:
Vancouver
Madison Group is a diversified holding company with businesses in real estate, industrial automation, data, and media. Headquartered in Vancouver, we support 1,100 + employees coast‑to‑coast. Our central IT team keeps the technology behind these companies running smoothly and securely.
Love variety? In this hybrid position you’ll split your week between remote troubleshooting and on‑site visits at multiple Lower Mainland offices (minimum three (3) days on location each week). Because our users count on a regular, in‑person IT presence, the successful candidate must be able to reliably commute to the Greater Vancouver area. From classic break/fix to “smart‑hands” network tasks, you’ll be the friendly IT face our users depend on. The balance of your week—typically two (2) days—can be worked remotely.
Responsibilities:
- End user support – Windows & macOS break/fix, Microsoft 365, basic networking, boardroom A/V.
- On site “smart hands” – Device swaps, workstation setups, printer & cabling fixes, shipping/receiving hardware, and more.
- Endpoint management – Troubleshoot devices provisioned through Intune / Autopilot and Jamf (profiles, compliance, app deployment).
- Network & infrastructure assistance – Swap switches, check firewalls, reboot APs while senior engineers guide you remotely—excellent exposure to enterprise networking.
- Identity & SaaS admin – User lifecycle tasks in Entra ID and on prem AD, MFA resets, licensing.
- ITSM workflow – Log, track, and resolve tickets, meet SLAs, and keep crisp documentation.
What you bring:
|
Technical |
Interpersonal |
|
2–4 years help‑desk / desktop / field experience |
Excellent written & spoken English |
|
Windows 10/11 & macOS troubleshooting |
Clear, friendly, and approachable customer service |
|
Hands‑on support of Intune / Autopilot & Jamf devices |
Organized, dependable, detail‑oriented |
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Entra ID / AD user & group admin |
Self‑starter who loves learning on the job |
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Networking fundamentals (switches, APs, VPN, DNS) |
Ability to manage priorities in a dynamic environment |
Bonus – PowerShell, CompTIA A+ / Network+, Microsoft Azure & security fundamentals (AZ‑900 / SC‑900 or equivalent).
Other Requirements
- Able to commute to Burnaby, Richmond, and Vancouver offices at least three (3) days per week.
- Valid driver’s licence & reliable vehicle (mileage reimbursed; parking covered).
- Able to lift approximately 50 lbs and work in tight spaces.
- Eligible to work in Canada and able to pass a background check.
What we offer:
- $60,000 to $80,000, dependent on experience and qualifications.
- Competitive extended Health and Dental plan.
- Collaborative environment.
- Mileage reimbursement, paid parking, cell‑phone provided.
- Extended health & dental, professional‑development budget, paid certifications.
- Hybrid flexibility: blend of remote focus time and dynamic field work.
- Direct mentorship from senior network & systems engineers.
Madison is committed to a diverse and inclusive workplace. We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.